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Additional Resources
How to Order Online
Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Normal Service Hours are Monday to Friday, 8:00am - 5:00pm. Any deliveries or events after 5:00 pm will incur an additional surcharge, based upon nature and time of event (*This charge will not pertain to plated or served events that require wait staff). Weekend labor charges are $150.00 per employee for a half day (standard delivery events with guest counts under 100 generally require one employee; up to 5 hours includes set-up and clean-up) and $300.00 for full day (over 5 hours, includes set-up and clean-up). Note: If you are hosting multiple events on a weekend day, then only one labor charge will apply depending on the size of the event.
All orders that require an attendant will be charged an additional Service Fee.
We will be glad to order special floral arrangements or decorative requests for an additional fee. Linen and skirts are available for an additional charge and requests must be made in advance.
Tablecloths (various sizes) $7.95 each; Table Skirt $25.00 each; Linen Napkin $.65 each
Quality disposable products are supplied for receptions and breaks. China is available, please ask for a quote.
Events cancelled more than 96 hours prior to the event will receive a full refund. Events cancelled less than 96 hours to 48 hours prior to the event will be subject to a 10% cancellation fee. Events cancelled less than 48 hours will be subject to a 40% cancellation fee on the total amount of the order, at our discretion.
If a special circumstance arises (acts of Nature, national or local emergency, school cancellation, etc.) the 40% cancellation policy will either be removed, or a credit will be given to any new function booked by you or a designate, after the cancellation date.
Orders must be received no later than two business days before your event to guarantee your specific menu selection. In circumstances of orders received within less than 48 hours prior to the event, we will do our best to accommodate your request with either a quality substitution or alternate recommendation that suits your needs.
A Departmental Charge Number is required when placing your order. For all external catering events, a charge of 40% of the cost is due at the reservation, and the final 60% is due on the day of the event.
It is a violation of New York Health Codes to allow food to be packaged up after an event and taken off of the premises. Chartwells Catering at Manhattan School of Music cannot provide containers for this purpose, nor can we allow food to be removed from buffets, receptions, etc.
Thank you in advance for consideration. Please do not hesitate to call if you have any questions or concerns.
